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| Policy Related Questions | |
| Q: | Where do I send my payment? |
| A: | You may take your payment to your local Farm Bureau Office, or you may mail it to: Georgia Farm Bureau Insurance P.O. Box 7408 Macon GA 31209 Or for eligible policies, you may make a payment via the Member Services site (go to 'Members LOG in Here' menu at left). Click on the 'Pay Amount Due' link on the menu or on your policy detail to begin the process to use your MasterCard, Visa, or Discover credit card. |
| Q: | Do you take payments over the phone? |
| A: | This is offered in the county offices. |
| Q: | What billing and payment options do you offer? |
| A: | For most lines of insurance, you can pay the premium up front (pre-paid for the policy term) or on installments. We also offer a premium finance service. Currently, we accept cash, check, money order Visa, MasterCard or Discover card for payment in the county office. For eligible policies, you may also pay your premium online via the Member Services website (go to 'Members LOG in Here' menu at left). Click on the 'Pay Amount Due' link on the menu to begin the payment process. We now accept your Visa, MasterCard, or Discover card via our website. For more detailed information, please contact your agent. Please see our Insurance Services website to use the County Locator. |
| Q: | I make monthly payments on a Premium Finance contract. If I make a change to my policy and it creates an additional bill, is the additional amount added to Premium Finance contract? |
| A. | No, any additional bills are to be paid separately in addition to your monthly Premium Finance payment. |
| Q: | If I use the drop box at my county office to make a payment, will the payment be receipted using the same date I put it in the box? |
| A: | We require a signed reinstatement application for any policy when the premium payment is more than 20 days late. We will not receipt these payments if you leave them in the drop box. You must see your agent in order to pay your premium and to reinstate your policy. |
| Q: | I am in another county and want to pay my bill. Can I go to any GFB county office and pay my bill? |
| A: | Yes, provided your premium is not past due. If the payment is for a past due bill, you must make payment in the county where you are a member. |
| Q: | How do I make changes to my policy? |
| A: | Please contact your agent for proper processing of all policy changes. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | What do I need to do if I have moved to a new address? |
| A: | If you have moved we need to know about it for two reasons. First, we need to update your address so you will receive future policy declarations, bills and refunds. Second, moving may affect your coverage. Please contact your agent at the local office to make necessary updates. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | How can I cancel my policy? |
| A: | You may contact your local agent to sign a cancellation request. Please see our Insurance Services page and scroll down to use the County Locator. You may also submit a written cancellation request to the Company. The request should include the effective date of the cancellation and the reason you are requesting cancellation. If you have moved, we will need your new mailing address for any premium refund due you. If your mortgage company paid the premium from an escrow account, any resulting premium refund will be sent to them for disbursement. |
| Q: | What policy discounts are available on private passenger cars? |
| A: | We offer the opportunity to lower your premium through the following discounts: • Driver Training • Good Student • Anti-Theft Devices • Passive Restraints • Safe Driver • Defensive Driver • Membership Longevity |
| Q: | For my auto insurance, why must I list all household members when they do not drive my car? |
| A: | For rating and acceptability purposes, all eligible residents of the household must be listed to protect you and Georgia Farm Bureau. |
| Q: | Who do I contact about my life insurance policy? |
| A: | Please feel free to contact your agent with any questions regarding your life insurance policy. Please see our Insurance Services page and scroll down to use the County Locator. You may also contact Southern Farm Bureau Life Insurance Company directly at (601) 981-7422. |
| Q: | Do I have coverage for a newly purchased vehicle until I can contact my agent? |
| A: | Yes, provided you notify us of the purchase and ask us to insure the vehicle within 30 days of the date you purchased the vehicle. You will have the same coverage as you had on the vehicle you replaced. We strongly encourage you to contact your agent as soon as possible after purchasing a new vehicle to discuss your coverage. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | What discounts are available on homeowner policies? |
| A: | Ultrasonic local burglar alarms, smoke alarms, deadbolt locks and fire extinguishers all provide you with discounts to your premium. We offer discounts for new homes and you may save even more by increasing your deductible. |
| Q: | What should I do if I now rent my home/Mobile home to someone else? |
| A: | Please contact your agent for the proper policy to cover this exposure. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | Can I keep coverage on my dwelling if it is now vacant? |
| A: | Coverage may be available through our Brokerage Department. Please contact your agent for eligibility requirements. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | Do I have to be a member of Georgia Farm Bureau in order to obtain insurance? |
| A: | Yes, annual Farm Bureau membership is required to have the opportunity to participate in any membership programs offered by Georgia Farm Bureau Mutual or Casualty Insurance Company. Your membership also offers many other savings and discount programs as well. For a full listing, please look back at the Member Services FAQ section. |
| Q: | Will my auto policy be non-renewed or canceled if I have an accident? |
| A: | Usually not. The type of accident (fender bender versus drunk driving accident), number of accidents (first versus third), and Georgia state law all affect the determination. |
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