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Website Related Questions
Q: Where do I report a website problem?
A: Please e-mail Member Services concerning a website problem.
Q: Who can I call if I have a web-related problem?
A: Please call our Member Services Department at 1-800-633-5432 between the hours of 7:00a.m. and 6:00p.m. Monday through Friday. OPTION 1
Q: Why can't I see all of my policies on the website?
A: For your privacy you have been issued one or more PINs that, once registered on the website, will give you access to your insurance policies on-line. You will receive notification of these PINs at each renewal of your on-line policies.
At this time we are only providing access to the following lines of business:
• Business Auto
• Personal Auto
• Homeowner
• Inland Marine
• Mobile Home
• Personal Fire
• Farm Package Policy
It is our goal in the future to provide access to all lines of business online.
Q: What is my PIN and where do I register it?
A. A Personal Identification Number (PIN) is assigned to each of your on-line policies. The same PIN may apply to more than one policy. With the renewal of each of your on-line insurance policies, you will receive a Special Notice that lists the PIN for that policy and any other policies to which it applies.

You may also call our Member Services Department at 1-800-633-5432 and receive your PIN number immediately.

To register a PIN go to "Members LOG in Here" in the menu at left and sign in. Find the "Change Your Account" link located under Account Services in the navigation pane on the left side of that page. Enter the PIN(s) for your policies and click the submit button at the bottom of the page.
Q: I just made a change to my policy but the information on the website does not reflect it. Why?
A: When you request a change to your policy via your agent it takes several days for that change to be processed through our systems. The results of changes will appear on the website the day after the change is processed on our system.
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