|
|
| Online Payment Related Question | |
| Q: | Can I pay my policy premium online? |
| A: | Yes. We now accept Visa, MasterCard, and Discover cards as payment for eligible policies via our secured Members website. If you have a Visa or MasterCard Check Card that you can use as a credit card at a store, then you can use it to make a payment. It will be processed as a credit card. To use either type card, click on "Members LOG in HERE" in the menu at left and enter your password information to begin the payment process. We are unable to accept Debit/ATM cards at this time. |
| Q: | What policies are eligible for online payments? |
| A: | To be eligible for online payments a policy must meet the following requirements: A) It must be one of the following lines of business: • Business Auto • Personal Auto • Homeowner • Inland Marine • Mobile Home • Personal Fire • Farm Package Policy. B) Be currently in force (not cancelled or lapsed) and not past its due date. C) Have an amount currently due - we do not allow pre-payment of installments online. D) Not be undergoing any special processing. Certain changes require special processing that prevents us from taking an online payment and the policy will be temporarily flagged as ineligible for online payments. Contact your agent for additional information in this situation. Please see our Insurance Services page and scroll down to use the County Locator. Premium finance contracts are not eligible to be paid online, however any additional bill generated as a result of changes would be eligible provided it meets all other requirements. |
| Q: | How soon will my credit card be charged? How soon will my payment be applied to my policy? |
| A: | Your credit card is charged immediately upon your authorization of the transaction. The money will be applied to your policy (or policies) in our next daily processing cycle. |
| Q: | The web site will not let me pay my policy because it is past the due date. What can I do? |
| A. | You may still be able to make a payment through your local County Farm Bureau office. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | Will I get a receipt? |
| A: | You will get an online receipt that you may print out. In addition we will e-mail you a copy of your receipt. |
| Q: | I just made a payment and now when I view the list of amounts due the policy still shows as having an amount due but it is not eligible for online payments. Why? |
| A: | Until we can complete the process of applying your payment to your policy the policy will still show an amount due. However since we know you've made a payment we flag it as not being eligible to be paid online again. |
| Q: | Is my credit card information secure? |
| A: | We take a number of steps to protect your privacy and your credit card information. 1) All communications between your computer and ours is secured by the strongest permissible SSL encryption - 128 bit. We use one of the industry leaders in internet security to obtain our site certificates - Verisign. 2) We do not store your credit card information beyond the life of your online session with us. Once your transaction is complete and you log off we do not keep your card number or other sensitive card information. |
| Q: | I want to pay my membership and my premium. Why is this being handled as two transactions? |
| A: | Membership dues go to your local County Farm Bureau organization while premiums go to the Georgia Farm Bureau Insurance Companies. We have to keep these funds separate. |
| Q: | Why do you want my phone number in order to make a payment? |
| A: | We need a phone number so that we may contact you in the event there is any problem with the payment that could cause your insurance coverage to lapse. This is the only time we will use this information. We will not use it for sales purposes. |
| Q: | How will these payments appear on my credit card statement? |
| A: | Membership payments will appear as 'County Farm Bureau' on your statement. Premium payments will appear as 'Georgia Farm Bureau Insurance' on your statement. If you pay multiple premiums at one time there will be a single transaction for the total amount of the premiums. |
| Q: | Can I pay with debit card or check card? |
| A: | If you have a Visa or MasterCard Check Card that you can use as a credit card at a store you can use it to make a payment here. It will be processed as a credit card. We are unable to accept Debit/ATM cards at this time. |
| Q: | Can I pay with credit card at my local county office? |
| A: | Yes. Your local county office can accept credit cards under the same conditions listed above. Please see our Insurance Services page and scroll down to use the County Locator. |
| Q: | Why is some information displaying as asterisks on the Amount Due screen and on my receipt? |
| A: | Certain information such as policy number and Vehicle Identification Number (VIN) are being masked to further protect your personal information. |
| Q: | Why do I see more policies on the amount due screen than I do under policy inquiry? |
| A: | Because policy inquiry may display sensitive and private information, you must register the PIN for that policy in order to view it. No PIN is required to make a payment as no sensitive or private information is displayed during the payment process. |
| CLICK HERE to return to FAQ list | |
 |
|
